Agentforce customers grew from 5 to 13 agents in 14 months, Salesforce says

The second Agentic Enterprise Index clocks 734M discrete tasks in April and a bifurcation between narrow retail bots and multi-agent networks in regulated verticals.

Agentforce customers averaged 13 activated agents by April 2026, up from 5 in February 2025, according to the second edition of Salesforce’s Agentic Enterprise Index released this week. That’s a 7% compound monthly growth rate over 14 months, and it’s the number Salesforce wants the market anchored to as the enterprise-agent story moves from pilots to production accounting.

The report introduces a new house metric, the Agentic Work Unit, defined as one discrete completed task. In April 2026 the cohort produced 734 million AWUs, growing at 15% CMGR. Actions per account grew faster still, at 31% CMGR across a 15-month window. Average time to stand up an agent dropped 53% to 1.9 days, and unique skills per agent rose from 2 at the start of 2025 to 6 by year-end, expanding up to 350% during peak demand windows.

The more interesting finding is the split. Between November 2025 and January 2026, narrow high-volume agents in retail, travel, and consumer-facing verticals surged nearly 60%, crossing 100,000 average actions per account while each agent handled just one or two actions. Manufacturing, financial services, and healthcare and life sciences went the other direction, building multi-step networks that now outrank traditional AI leaders on Salesforce’s internal five-point Sophistication Index. Public-sector AWU output grew 227x over the period; HLS grew 19x; financial services alone accounts for roughly 10% of monthly AWU output.

The named deployments track that bifurcation. Pandora’s Gemma concierge handles 60% of routine support requests during peak traffic. Siemens runs a multi-agent lead-qualification workflow processing 2,800 weekly inbound leads. PenFed Credit Union fields two member-facing agents, Ace and Echo.

Salesforce notes the cohort covers only businesses that ran Agentforce in production every month across the analysis window, and that the numbers aren’t indicative of its own financial performance. That disclosure is doing real work: it lets the company publish a triumphalist adoption curve without tying it to guidance. The Agentic Enterprise Index is category-definition disguised as measurement, and AWU is the unit of account being proposed.